Ordering

Ordering Terms and Conditions

Pricing
We are an Australian owned and operated business. All prices are in Australian Dollars (AUD) including GST and are subject to change and availability.

Sizes and designs may change over time. Pinnacle Invitations reserves the right to update their pricing at any time without notice.

Payment + Ordering
Payment is required upon ordering.

We accept payment via Paypal using your Paypal account or credit card.

Sample Proof
A PDF proof will be emailed to you for approval before printing. Once you have checked and approved your proof, your job will be sent to print and posted out to you. Please allow at least 14 working days from approval of your proof to shipping.

For custom colour and design work, we only send out hard copy proofs prior to print upon request. As per our Printing/Colour policy below, there may be a slight variance in colour to the proof and your final print run.

Proofreading
The PDF proof is sent to you to check the content. Please be aware that due to variations in monitors and also to the different print process we use, the appearance of colours and images in the finished product may vary to how they look on your screen or to prints from other sources.

Client errors that are signed off through the proofing process are to be reprinted at the clients expense. It is the client’s responsibility to check all copy is correct.

Guest Lists
Please supply us with your guest list in a PDF file only.

It is important that you ensure all spelling, punctuation and spacing is correct on your guest list as our printer uses an automated system and your list will be printed exactly as supplied. Any errors supplied by clients on their lists will be reprinted at the clients expense.

Alterations
Our standard pricing includes the placement of your wording/images into your chosen theme/layout. Any alterations to your order may be made until the final PDF proof is approved. Once approved, no alterations may be undertaken. Signed approval back to us will confirm the completion of your order.

Printing/Colour
As all stationery is printed digitally it is possible that subtle colour variations can occur between each piece. This is not a fault of the design but a natural part of the printing process. There can also be a colour variation between stock types because of the way the ink sits on the matte stock (which is smooth) compared to the pearlised or recycled card stock (which are slightly textured). Therefore designs printed on pearlised and recycled can have a variation in colour and look compared to those printed on matte.

Please also be aware that due to variations in monitors and also to the different print process we use, the appearance of colours and images in the finished product may vary to how they look in the proofs on your screen (especially on smart phone devices) or to prints from other sources.

Stationery cannot be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards.

Samples
We take great pride in the quality of our work. If you are unsure of the quality of our finished product we highly recommend the purchase of a sample prior to ordering. Samples are redeemable on your final order should you wish to proceed. As above, it is possible for a variation in colour to occur between your sample product and your finished order. Samples printed on shimmer will also vary in colour to those printed on satin. As each order is printed individually we cannot guarantee exact colour matches to samples or swatches supplied.

Please Contact Us for more information.

Personalisation
Our standard pricing includes the placement of your guest names onto your chosen invitation theme/layout. If you wish to write on the invitations yourself, it is advisable to test the pen you are planning to use first to avoid smudging and double printing.

We recommend that you allow at least 5 -15 extra invitations in your order quantity to allow for calligrapher errors.

Envelopes
Plain white envelopes are included with all invitations, thank you cards and save the date magnets. They are premium smooth white envelopes. Pearlised, coloured or recycled envelopes can be supplied as an alternative for an additional cost.

Envelope printing with guest names and addresses is available at an additional cost of $1 inc GST per envelope.

Postage & Packing
All orders above $500 are entitled to free shipping anywhere in Australia. Deliveries are made via Registered Post and exclude any Express Post deliveries (these will be charged accordingly). All deliveries within Australia require a signature upon delivery with the exception of Samples, which are sent via regular post.

Any orders that fall below the $500 free shipping will be charged accordingly depending on total weight (usually between $10-15 inc GST).

International Orders
We are more than happy to ship to international destinations. Please contact us prior to ordering to see if we can deliver to your area and for a shipping quote – some locations do have restrictions so we can’t guarantee delivery to all areas.

All prices on our site are in Australian dollars.

Minimum Orders
We are happy to advise that we do not have a minimum order quantities for any of our products.

Deadlines/Delivery Times
We pride ourselves on premium quality. Please allow between 4-6 weeks from start to finish of your order. Please allow extra time for international orders.

Urgent orders may require an additional loading fee depending on scheduling and client request. We will advise if this is applicable to you. Pinnacle Invitations reserves the right to turn away orders where deadlines cannot be met.

During the year we will be closed during certain periods. We will give as much notice as possible on our site as to these closure dates. Orders placed prior to and during closure dates are subject to delays, if you have any concerns re the timing of your order please contact us via phone on (07) 5560 3406 prior to ordering.

Orders placed during closure dates will be attended to in order of receipt on our return. If we cannot meet your deadline we will advise before we commence work on your job.

Delivery times quoted on our site are approximate and depend on the speed in which you supply information to us and approve your proofs.

Images
We can only accept images for baby cards/invitations/photo thank you cards via email. Please ensure digital images have been taken at the highest mega pixel setting and size on your camera. Please do not post hard copy images or photos as we cannot use them.

Pinnacle Invitations will examine your images upon receipt and advise to the best of our ability if they are suitable enough quality to print from. Pinnacle Invitations reserves the right to refuse to use images that are not of suitable quality or offensive in nature.

Please be aware that printed images may differ in colour, darkness/lightness and quality to that of prints from other sources/print methods and to that of how they appear on your screen. This is due to the different printing process and technique that is used to create our stationery.

Pinnacle Invitations will not be responsible for variations in colour/quality due to our printing processes, or for flaws in the image that you have supplied us.

Ownership of photography
By supplying images to Pinnacle Invitations for use in stationery, you certify that;

  1. You are the parent or guardian of the baby or child, or have obtained the consent of the parent or guardian to use the photos provided.
  2. You have the rights to use any information and / or pictures supplied by yourself. Professional images that are provided to you by a professional photographer may be protected by copyright laws and cannot be reproduced without permission from the photographer.

By supplying images to Pinnacle Invitations you agree to hold harmless and to indemnify Pinnacle Invitations and its agents, for all liability, damages, and expenses it may incur as a result of processing and printing copy written photographs and reproductions, including any other person claiming an interest in the photos. Pinnacle Invitations reserves the right to refuse to use images and cancel your order if we suspect the images may infringe on someone else’s copyright.

Cancellations + Refunds
Please choose carefully. Due to the nature of our work and time involved in creating and designing our stationery, we cannot refund payment once proofs have been produced simply because you have changed your mind.

Privacy
At Pinnacle Invitations, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party.  Your personal information will remain secure and confidential and will only be used to process your order or to inform you of special offers.

Sample Use/Display Permission
From time to time we are asked to submit samples of our work to potential clients, magazines and media and to exhibit at trade expos and events. We will not use samples of your stationery for this purpose without your permission.

Copyright
All copyright is owned and reserved by Pinnacle Invitations. All designs are exclusive and original to Pinnacle Invitations and are protected by copyright law. It is an offence to steal in whole or in part any of the designs, layout, copy or photography created by Pinnacle Invitations.

It is illegal to reproduce any item, text, copy, design or content from this site without express permission from Pinnacle Invitations. Modification and/or reuse of stationery for other occasions/uses is prohibited. Pinnacle Invitations holds ownership and copyright on all designs whether custom or existing.

Violations of copyright on any of our content including design, text, imagery or other will be vigorously pursued.

Pinnacle Invitations reserves the right to use custom-designed pieces for future themes/layouts.

Copyright Design Credit
The items you are purchasing are exclusive to Pinnacle Invitations. As such all stationery pieces will include a small unobtrusive copyright credit ‘www.pinnacleinvitations.com.au’ printed on the item. The credit is kept to a minimum point size and is positioned so as not to interfere with the overall look of the stationery. If you would like the copyright removed from your stationery, please email us prior to order to request.

Acceptance + acknowledgement of Terms & Conditions
Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions.